• Hanna
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    This FAQ should answer any questions you might have about Home Connect Plus and our Community and give you a good overview. It should then be a bit easier to find your bearings here. If you think that we've forgotten something important, please let us know

    What is Home Connect Plus?
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    Home Connect Plus is a free app that allows you to control your smart home centrally and intuitively. The app interlinks and automates a wide range of smart home devices and systems from different manufacturers – from thermostats, vacuum cleaners and speakers to shutters, lights and door locks. This means that you can control all of the devices centrally in just one app on your phone or tablet.

    By making it easier to control different devices, Home Connect Plus ensures that linked devices interact perfectly so that your smart home can reach its full potential. Moreover, with functions like automations and boards, you can customise your everyday life and make it even smarter.

    Want to know more? Take a look at our website!


    I'm new here. Where's the best place to start?
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    It's nice to have you in this Community! All new beginnings can be difficult – we'll try to make it easier for you. Take a look here to get an initial overview of the content of the Community. We would also ask that you read our Community Guidelines because they are a cornerstone of this forum.


    Does Home Connect Plus support virtual assistants and can I use them to start automatic sequences or scenarios?
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    We are currently working on technical integration in order to enable you to start automatic sequences and scenarios in this way in the future.


    What partners and devices does Home Connect Plus support?
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    We currently support a range of smart home devices from over 40 leading manufacturers, including Philips Hue, Bosch, Bose, HomematicIP and many more. We are continuously expanding our partner network so that we can continue to offer you the greatest possible value.

    In order to keep the app simple and intuitive to use, Home Connect Plus concentrates on the key functions and automatic sequences that will be most beneficial in your day-to-day routine.
    As a result, some less frequently used special functions or settings options will remain available only in the manufacturer-specific apps offered by our partners.

    Read our compatibility list to see which devices and partners we have already integrated. If a partner or device that you use is missing, please let us know here.


    How does Home Connect Plus deal with data protection and information security?
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    Data protection and information security are two of the underlying principles of Home Connect Plus. In order to log into the Home Connect Plus app, users require a SingleKeyID user account, in which their user name and e-mail address are stored. All data is encrypted for transmission and no comprehensive user profiles are created. We only store data that is required to provide a service.

    You can find more information regarding data protection and information security here.


    Why should I actively contribute to the Community?
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    The objective of this community is to encourage members and the Home Connect team to exchange ideas, to pool knowledge and to share experiences. We also invite you to give your opinion, ideas or feedback so that we can work together to make the Home Connect Plus app even better and bring even greater added value to everyday life in your smart home. So feel free to play an active role in this Community


    How do I navigate within the Community?
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    In the desktop version, simply navigate to the pages you want to visit using the menu bar at the top or on the left-hand side. You can always go back to the home page by pressing the "Community" tab and the category that you are currently in is indicated in bold. If you are accessing the Community on your smartphone, you can go to pages via the hamburger menu in the top corner.


    How do I create a discussion?
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    Ideally, you should first check whether the discussion topic already exists. This will prevent duplicates and the information will all remain in one place.

    Tap "Start discussion", enter a descriptive name, write your text and select the relevant category where the discussion is to be posted. In addition, the various options allow you to format your text as you require and to add images and videos as visual aids. The "Preview" will show you what the post will look like.


    How can I edit or delete a post?
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    You can't delete posts yourself. If you need to do this, you can contact @Hanna or @... at any time. Alternatively, you can always tell us about your problem by sending an e-mail to .

    You can, however, edit your posts at any time. To do this, select the post that you want to edit and you will find three small dots underneath, which you can use to select a pencil. Select this icon and make any changes to the post.


    How do I write a private message?
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    To write a private message, click on the name or picture of the user to whom you would like to write a private message. This will take you to their user profile and you can select "Send message" here. You can now write your message to the user.


    How can I edit my user profile?
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    To make changes to your profile, click on "Update profile" below your user name at the top left of the home page. You can now update your biography, change your picture, manage settings and change your password.


    How can I delete my account?
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    You cannot delete your account yourself. If you want to delete your account, please contact our admins or send us an email to: . Please let us know, if you want us to delete your profile only, so that your posts remain anonymized in the community. Alternatively, you can also delete all data.
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Welcome to your Home Connect Plus Community

Get in touch with other users about our app and other smart home topics, share your experiences or take part in exclusive beta tests!

Have fun,
your Home Connect Plus Team